Tech companies love talking about features. And for good reason—years of R&D, countless engineering breakthroughs, and meticulous design choices all lead to a product that’s genuinely innovative. But here’s the uncomfortable truth: customers don’t buy specs. They buy stories.
A faster processor, a sharper camera, a lighter frame—these are all great selling points, but only if they mean something to the people you’re trying to reach. People don’t remember that their favorite sneakers use a proprietary midsole foam; they remember how effortless their morning run feels. They don’t remember the precise megapixel count of a camera; they remember capturing the best sunset of their life.
The best brands understand this instinctively. Apple doesn’t just sell the latest iPhone as a device with more processing power—it sells it as a tool to create, to express, to capture life’s moments. Nike doesn’t promote the chemical composition of its shoe materials—it tells stories of athletes pushing human limits. The emotional connection is what makes these brands iconic, not the technology behind them.
Specs alone don’t create differentiation because competitors can (and will) match them. What they can’t easily replicate is a strong brand, a clear purpose, and a story that resonates on a deeper level. That’s why the most successful product launches aren’t feature dumps; they’re narratives that position the product as part of something bigger—something that speaks to identity, ambition, or an unfulfilled need.
Yet, many brands still lead with specs, assuming that innovation will speak for itself. It rarely does. The reality is, if you’re not shaping the story around your product, the market will shape it for you. And without a strong narrative, even the most advanced product can become just another option in a crowded space.
The challenge isn’t just making a great product—it’s making people care. The next time you’re crafting a launch, ask yourself: are you selling what your product is or what it means? One gets you noticed. The other makes you unforgettable.